Privacy Policy

Okos takes your privacy seriously. We will never sell your personal information.

Last Updated: May 20, 2026

The privacy of individuals connected with Okos Smart Homes, Inc. and its subsidiaries (together, the "Corporation", "we", "us", or "our"), including our customers, suppliers, contractors, employees, and users of our landing page and associated platforms, is of great importance to us, and is something we take very seriously.

Keeping Personal Information in strict confidence is a cornerstone of our business. Regardless of how the range of services we provide to our customers expands, and the technology we use changes, we will always strive to protect the privacy of Personal Information in accordance with this Privacy Policy. You may request a downloadable version of this document as okos_privacy_policy.pdf by contacting us.

By using our Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation & Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

  • Account: A unique account created for You to access our Service or parts of our Service.
  • Company: Refers to Okos Smart Homes, Inc.
  • Cookies: Small files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history.
  • Country: Refers to Canada.
  • Device: Any device that can access the Service, such as a computer, a cellphone, or a digital tablet.
  • Personal Data / Personal Information: Any recorded information that relates to an identified or identifiable individual (other than business contact info such as name, title, business address, and business telephone number).
  • Service: Refers to the Website (accessible from https://okos.ca), software platforms, and all associated enterprise physical security deployment services provided by the Company.
  • Service Provider: Any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
  • You / Customer: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collection & Use of Information

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, including, but not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State/Province, ZIP/Postal code, City
  • Usage Data

In the normal course of doing business, we use Personal Information for various purposes, including:

  • Establishing, managing, and terminating business relations with you.
  • Providing, maintaining, and improving our Service, including physical deployments and platform access.
  • Fulfilling contracts for products, items, or services you have purchased.
  • Informing you of our other products, security updates, and general information unless you opt out.
  • Protecting us against error, fraud, theft, and damage to our goods and property.
<details> <summary><strong>Click to expand: Information on Tracking Technologies and Cookies</strong></summary>

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information.

  • Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies.
  • Flash Cookies: Certain features of our Service may use local stored objects to collect and store information about Your preferences.
  • Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons that permit the Company to count users and verify system integrity.

We use both Session and Persistent Cookies:

  • Necessary / Essential Cookies (Session): Essential to provide You with services available through the Website.
  • Cookies Policy / Notice Acceptance Cookies (Persistent): Identify if users have accepted the use of cookies.
  • Functionality Cookies (Persistent): Allow us to remember choices You make, such as login details.
</details> <details> <summary><strong>Click to expand: Disclosure and Transfer of Your Personal Data</strong></summary>

We may share your Personal Information in limited circumstances:

  • With Service Providers: To monitor and analyze the use of our Service, handle billing, and coordinate physical security deployments.
  • Business Transfers: During negotiations of any merger, sale, or acquisition, your data may be transferred as a business asset.
  • With Affiliates and Partners: Under strict agreements to honor this Privacy Policy.
  • Legal Requirements: To law enforcement or regulators in response to a search warrant or legally valid order, or where necessary for the establishment or defense of legal claims.

Transfer of Data: Your information is processed at the Company's operating offices. It may be maintained on computers located outside of Your jurisdiction where data protection laws may differ. Submitting your information represents Your agreement to that transfer.

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Security and Retention of Your Personal Data

We take the responsibility of safeguarding Personal Information very seriously and employ various physical, electronic, and procedural safeguards. However, remember that no method of transmission over the Internet or method of electronic storage is $100%$ secure. Due to the inherent nature of the internet, attaining a risk probability of $P(\text{breach}) = 0$ is impossible. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

We will retain Your Personal Data only for as long as is necessary to fulfill the purposes for which it was originally obtained, or to comply with our legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Consistent with our Terms of Service, our Service is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and are aware that Your child has provided Us with Personal Data, please contact Us so we can take steps to remove that information.

Access and Correction

We strive to ensure all Personal Information is accurate and up-to-date. Upon a written request, we will provide you with reasonable access to your Personal Information held by us. If you find that any such information is incorrect, we will take necessary steps to update or correct it.

Exceptions to access requests include instances where disclosure could seriously harm a third party (specifically noted under applicable laws in Quebec, Canada), if the information is subject to solicitor-client privilege, or if it relates to a breach of agreement or law.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer: